Policies - The Buff Mom
Outdoor Boot Camp Policy
In the event of inclement weather (severe weather warnings, as issued by Environment Canada or other threatening conditions) class will be cancelled and moved indoors. If an indoor location is unavailable a makeup class will be scheduled at an appropriate time and location. Participants will be notified of those details once they become available.
Inclement Weather and School Closures Policy
In the event of unexpected facilty closures (ie, snow days, watermain breaks) or inclement weather, class will be moved to another location or cancelled. A makeup class will be scheduled at the earliest available time. Depending on availability this may be a different time and location than the regular scheduled class. Participants will be notified of those details once they become available.
Refund Policy
At The Buff Mom, our number one priority is to make sure you are pleased with our products and services. To cancel a program and receive a full refund with our virtual programs, participants must withdraw at least one week prior to the beginning of the 6-week session. Once portals have gone live, no refunds or transfers will be allowed. All cancellations must be submitted via email to info@thebuffmom.com.
* Please understand when you register for The Buff Mom Program, you are making a commitment to attend classes for a particular session. To be fair to everyone, and those on a wait list, transferring missed classes to the next session, another person, or receiving a credit for the missed class is not allowed.
The Buff Mom TV
Lifestyle Membership
Cancellation after 12-months: The Buff Mom Lifestyle Membership is automatically renewed after the initial year. If you’d like to cancel your membership, you must give 30 days notice of cancellation by email to info@thebuffmom.com.
Early Cancellation: The Buff Mom Lifestyle Membership is a full year commitment. If for any reason the 12 consecutive month Lifestyle Membership is cancelled before the completion date, a $50.00 penalty for every debit date prior to cancellation notice received by email will be due and debited immediately. The Buff Mom Lifestyle member shall only be liable to The Buff Mom Boot Camp for the lesser of the early cancellation penalty balance, or remaining contract balance if contract was executed to completion date.
Placing Holds: In the event of an unforeseen medical issue that prevents you from attending class, you may place your membership on a "medical hold" until you are able to return. A doctor's note is required and a copy can be submitted to info@thebuffmom.com, subject "medical hold".
Holds for Other Reasons: Once you have completed your one year commitment, if required you may "hold" your membership one time per year for a minimum of 30 days, and a maximum of 60 days. You must give 30 days notice of a hold. There is a $15 dollar charge to ensures your rate will remain the same when you return, in the event of any increases.
Six Pack Membership
Early Cancellation: The Buff Mom Six Pack Membership is a sixth month commitment. If for any reason the Six Pack Membership is cancelled before the completion date, a $50.00 penalty for every debit date prior to cancellation notice received by email will be due and debited immediately. The Buff Mom Six Pack member shall only be liable to The Buff Mom Boot Camp for the lesser of the early cancellation penalty balance, or remaining contract balance if contract was executed to completion date.
TBM Make Up Class Policy
Staying on track with your classes is key to your health and fitness. That's why we've created our unique and generous missed class policy. If you are heading away on vacation, you can still get those classes in! If you miss a scheduled class, you are allowed a MAKE UP CLASS at any class (if available in your location) that is not SOLD OUT, provided there is space in the class, and the make up class falls within the current session. If you know you will be away a particular date, you are also able to do a class ahead of time. Please email info@thebuffmom.com for more details on specific cases. When you sign in at the class you have chosen, please write your name under the 'make-up attendees' section.
* Please understand when you register for The Buff Mom Program, you are making a commitment to attend classes. To be fair to everyone, and those on a wait list, transferring missed classes to the next session, another person, or receiving a credit for the missed class is not allowed.
Non-Sufficient Funds: All NSF cheques will be charged a $ 50 dollar administration fee.
TBM Referral Program (Stroller Shred Not Included)
Because of great participants like you, we have been able to grow our fitness and lifestyle coaching business, turn a passion into a career, and help other people reach their fitness and lifestyle goals. We are so grateful to everyone for helping us do this! Thank you also for helping spread the word!
1 referral - 3 free boot camp classes, six-week session
2 referrals - 6 free boot camp classes, six-week session
3 referrals - 9 free boot camp classes, six-week session
Conditions and Restrictions:
1. You must be an active Buff Mom class member to qualify (meaning you must currently be in the program when you make the referral, and must have competed one full session of The Buff Mom prior to making the referral.). The discount does not include taxes and cannot be combined with any other offer.
2. For accounting purposes, please note referrals are processed for the following session – not the current one. (For example, if you refer someone to the session beginning in March, your discount applies to the session starting in April.)
3. The new registration must be paid in full before the discount will be applied.
4. Each referral is applied to the purchase of a full six-week session, and can be used only for the next session and is non-transferable or redeemable for cash.
5. New participant must mention Buff Mom Member’s name upon registration.
Referral Program -Stroller Shred
1 referral - 10 % off six-week session
2 referrals - 15 % off six-week session
Conditions and Restrictions:
1. You must be an active Buff Mom Stroller Shred class member to qualify (meaning you must currently be in the program when you make the referral, and must have competed one full session of Stroller Shred prior to making the referral.). The discount does not include taxes and cannot be combined with any other offer.
2. For accounting purposes, please note referrals are processed for the following session – not the current one. (For example, if you refer someone to the session beginning in March, your discount applies to the session starting in April.)
3. The new registration must be paid in full before the discount will be applied.
4. Each referral is applied to the purchase of a full six-week session, and can only be used for the next session and is non-transferable or redeemable for cash.
5. New participant must mention Buff Mom Member’s name upon registration.
Privacy Statement of The Buff Mom, Information about our Organization and Website
Modern information and communication technologies play a fundamental role in the activities of The Buff Mom.
We are based in Canada and our principal activities are:
* Group Personal Training
* On-line Fitness Videos
* Life Coaching
Our privacy policy covers The Buff Mom and its Web site:
Organization Name: The Buff Mom Inc.
Province: Ontario
Country: Canada
Web Site: www.thebuffmom.com
Providing visitors with anonymous access, you can access our website home page and browse non-member areas of our site without disclosing your personal data.
Our website enables you to communicate with staff or to post information to be accessed by others. When you do so, other visitors may collect your data.
Automatic Collection of Information
We do not automatically log personal data of non-members nor do we link information automatically logged by other means with personal data about specific individuals.
We do not use cookies to store personal data of non-members nor do we link non-personal information stored in cookies with personal data about specific individuals.
Data Collection and Purpose Specification
The Buff Mom will need to obtain personal information about you if you decide to become a member.
We do not collect information about our visitors from other sources, such as public records or bodies, or private organizations.
Our privacy policy is compliant with Canada's Personal Information Protection and Electronic Documents Act.
Privacy Support
If you have an inquiry or concern about our privacy policy, please contact:
Name: Leslie Gordon Christie
Phone Number: 519-277-8483
Email address: info@thebuffmom.com